Here are concise answers about ordering mooncat merchandise.
Which items can I browse?
Current listings cover nail polish, varied effects, grouped sets, manicure tools, and coordinating accessories.
What are the shipping timeframes?
Normal handling after payment authorization is 1–2 business days. Dispatch is followed by an estimated 4–6 business days of transit.
May I return something that is not faulty?
Yes. New and unused merchandise kept in its original state can qualify for a non-defective mailed return, while damaged, faulty, wrong, or incomplete goods can also be reviewed. Apply within 30 calendar days of delivery under the Refund Policy.
Can I exchange a product?
Exchange requests are accepted, with completion based on approval and available replacement stock.
Do I pay return postage or restocking charges?
The order contains a free prepaid return label for use after authorization, and there is no restocking charge.
How soon is an approved refund initiated?
We start processing it back to the original payment method within 10 days, but the issuer can take additional time to post it.
Where do payment options and tracking appear?
The active checkout lists payment choices, and a shipment update supplies tracking when the carrier provides it.
How can I ask for support?
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