Our mailed-return process is available for new goods with or without a defect, and exchange applications are welcome.
Thirty days after receipt
Submit the application during the 30 calendar days following delivery. Defects, damage, missing contents, incorrect fulfillment, and material description differences can be assessed. Preference, a changed decision, or an option chosen in error can support a non-defective return if the item is new, unused, and preserved in its original state. Non-excludable legal protections continue to apply.
Request review first
Write to kennyporfin@gmail.com with the order number, checkout email, and explanation. Include images or video for a merchandise problem and keep the packaging and components. Do not dispatch the item before approval. We then verify the correct returns destination and directions; the published correspondence address must not be assumed to be a return facility.
Label and return cost
The item comes back by mail using the free prepaid return label packed with the outbound order. Once approval is received, follow our confirmed instructions and use that enclosed label without paying its return-postage cost. Contact support if it has been misplaced or was absent. We charge no restocking fee.
Replacement or money back
Exchange fulfillment depends on review and inventory. When a refund is approved, we begin processing and initiate it to the original payment method within 10 days. The customer’s financial institution determines any later posting delay.